Last Updated: November 29, 2025

Welcome to ChemCab (“we,” “us,” “our”). By using our delivery services, website, client portal, driver network, or any tools provided by ChemCab, you (“Client,” “you,” “your”) agree to these Terms of Service.

1. Service Description

ChemCab provides chemical, gas, petroleum, environmental, and laboratory sample courier services. All jobs must be booked through the ChemCab Client Portal or via email. Completed jobs include time-stamped proof of delivery, photographs, driver signatures, and automated invoicing.

2. Client Account

To use ChemCab services, you must create and maintain an active Client Portal account. Clients are responsible for ensuring all account information, billing details, and contact information are accurate and kept current.

ChemCab reserves the right to approve, deny, or suspend accounts at its discretion.

3. Job Requests

By submitting a job request, you agree that:

  • All pickup and drop-off information is accurate.

  • Samples are packaged and labeled according to all applicable regulations.

  • Any hazardous materials are fully and accurately disclosed.

  • Chain-of-custody requirements are communicated in advance.

ChemCab may refuse or cancel any job request that is unsafe, illegal, improperly packaged, or violates regulatory standards.

4. Pricing & Billing

ChemCab charges per-mile or per-route depending on distance and complexity. By booking a delivery, you authorize ChemCab to invoice your account automatically.

Invoices are due upon receipt unless otherwise stated in a written agreement.

Unpaid invoices may result in:

  • Account suspension

  • Job delays

  • Late fees

5. Turnaround Times (ETA/ETC)

ETAs and ETCs are estimates only. ChemCab is not liable for delays caused by:

  • Traffic, weather, or road closures

  • Site access issues

  • Incorrect information provided by the client

  • Restricted or hazardous facility entry requirements

6. Proof of Delivery

All completed jobs include:

  • Time-stamped Proof of Delivery

  • Photos of samples

  • Driver signature

  • Digital delivery confirmation

Clients acknowledge that POD constitutes final confirmation of delivery.

7. Liability & Limitations

ChemCab is not responsible for:

  • Improperly packaged samples

  • Sample leaks, spills, or contamination caused by client packaging

  • Sample degradation due to temperature, handling, or time

  • Testing delays, lost revenue, or consequential damages

Maximum liability for any delivery is limited to the amount paid for that specific job, unless otherwise stated in a separate written agreement.

8. Hazardous Materials

Clients certify that all hazardous materials comply with:

  • DOT 49 CFR regulations

  • OSHA standards

  • Applicable state and local laws

ChemCab may refuse materials that pose unacceptable risk.

9. Privacy & Data Use

ChemCab stores client data securely and uses it only for job processing, communication, invoicing, and regulatory compliance. For full details, see our Privacy Policy.

10. Account Termination

ChemCab may terminate or suspend an account for:

  • Fraud or misrepresentation

  • Unsafe practices

  • Non-payment

  • Abusive behavior

  • Violation of these Terms

Clients may close their accounts through the Client Portal.

11. Governing Law

These Terms are governed by the laws of the State of Texas and Louisiana, depending on the service region.

12. Changes to This Policy

We may update these Terms periodically. Continued use of ChemCab services indicates acceptance of any revisions.